Refund and Returns Policy

At Kolfhouse, operating at kanvero.top, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we’re here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all original tags attached.

2. Conditions for Returns

For an item to be eligible for a return and refund, it must meet the following criteria:

  • The item must be unused and unworn.
  • The item must be in its original packaging with all original tags, labels, and protective stickers intact.
  • The item must not show any signs of wear, washing, or alteration.
  • A valid proof of purchase (order number, receipt) from kanvero.top is required.

3. Non-Returnable Items

Certain types of items cannot be returned. These may include:

  • Gift cards.
  • Personalized or custom-made products.
  • Items marked as ‘Final Sale’ or ‘Non-Returnable’ on the product page.

Please contact us if you have questions or concerns about your specific item.

4. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team by email at [email protected] or by phone at 832-312-2900 within the 30-day return window.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will review your request and provide you with further instructions, including a Return Merchandise Authorization (RMA) number if required, and the correct return shipping address.
  4. Please do not send items back to Kolfhouse without prior authorization, as unauthorized returns may not be accepted or processed.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item, unless the item received was damaged, defective, or incorrect due to our error. Original shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund if we provided a return label and the return is not due to our error.

We highly recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

6. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. We will then send you an email notification to confirm receipt and inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 5-10 business days. Please note that the actual time for the refund to appear in your account may vary depending on your bank or payment provider.

7. Damaged or Incorrect Items

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at [email protected] or call us at 832-312-2900. We will evaluate the issue and make it right by arranging for a replacement or a full refund, and we will cover any associated return shipping costs.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:

  • By email: [email protected]
  • By phone: 832-312-2900
  • By mail: Kolfhouse, 2772 Wines Lane, Houston, TX, US